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Questions?

How long will it take for my order to arrive? 

Our free delivery is with Royal Mail which takes 2 - 4 working days. 

If your ordered via pre-order this will usually be within 3-4 weeks.  Please note payment will be made for preordered items at the time of the order. For overseas orders please refer to Royal Mail for your country’s processing time

I haven't received my order yet?

Occasionally there are delays, most commonly over the Christmas and Black Friday period.  You can see any delays affecting your or our area (South East) here under general overview: 

https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

Please check the mailing address you entered at check out to ensure this is correct. If you are still experiencing problems please drop us a line at hello@dickiebow.co.uk

Can I pay for faster delivery?

Yes, you can choose our Royal mail first class service which estimates 1-2 days or we have next day delivery as below.  The first class service is not a guaranteed next day service.

What is the cut off for next day delivery? 

Yes, if you order before midday we can offer next day delivery Monday to Thursday.  Royal mail have a Saturday surcharge so please note this.

How can I return an item?

We have a 100% satisfaction guarantee and will refund or replace your product (excluding custom orders) within 30 days. Please see our returns page to start a return process.

I have a problem with my order!

Please email us as soon as possible to update any order issues at hello@dickiebow.co.uk, tell us your order number and we’ll help you out.

 I'd like to order more items listed on your website?

Please email us at hello@dickiebow.co.uk and let us know what you would like. In most cases we have more stock.

How can I contact you?

Please drop us an email at hello@dickiebow.co.uk  and we'll aim to get back to your within 24 hours. 

I like a sample of the fabric.  Is this possible?

At present we are unable to provide fabric swatches. I would suggest ordering the pocket square as a good sample. We are working on this currently so when this becomes available you will see if it as an order option. 

I'm looking for something specific, can you help? 

Yes, we love helping and often have new products in development or in stock on our other shops (ebay, amazon and etsy). Drop us a line at hello@dickiebow.co.uk if you cant find what you're looking for

Do you ship overseas?  

Yes, we ship to you anywhere in the world.

How will my order arrive? 

We use Royal Mail as they help us minimise our environmental footprint and are generally prompt and reliable. Orders over £40 will use a signed service.

Do your products come in boxes? 

No. To keep postage costs down, prevent waste and ensure the products fit through most letter boxes we send your order in cellophane packaging. However, we do have a gift option which is available for a small additional cost - Dickie Bow Linen Gift Bag

Why isn't there a receipt with my delivery? 

We operate a paperless office and are environmentally aware so receipts are sent by email.  You can always email us at hello@dickiebow.co.uk if you need more information about your order.

Do you offer wholesale discounts? 

Yes, we love working with others and have a staggered rate of discount depending on the order size.  The minimum orders is 50 pieces.  

What size is your kids bow tie?

The bow tie is 10 x 5cm. They are fully adjustable and will fit a child from 18 month onwards. Please note we don't recommend them for babies

Can customers use multiple discount codes on a single order?

Discount codes don't stack. If you have a 15% off discount, they can't also use a "free shipping" coupon. Only one discount at a time can apply to a single order.