How long will it take for my order to arrive? You can select Royal Mail 1st class delivery or free delivery. Free delivery takes 2-4 days where as 1st class should be with you in 2 days. All orders are dispatched within 1 working day. If your order includes pre-order items then we usually have stock within 3-4 weeks. If we think it could be longer than this we will let you know. Please note payment will be made for preordered items at the time of the order. For overseas orders please refer to Royal Mail for your country’s processing time
How can I return an item? We have a 100% satisfaction guarantee and will refund or replace your product (excluding custom orders) within 30 days. Please see our returns page to start a return process.
My order never arrived! Please email us at email@example.com, tell us your order number and we’ll help you out.
I'd like to order more items listed on your website? Please email us at firstname.lastname@example.org and let us know what you would like. In most cases we have more stock.
I'm looking for something specific, can you help? Yes, we like helping and often have new products in development or in stock but not yet listed. Drop us a line at email@example.com and let us know what you're looking for.
Can you do next day delivery? This is possible in some cases depending on the time frames. Drop us a line to check the viability for your order. Additional charges will apply.
Do you ship overseas? Yes, we have many customers who have tried and loved our products so we’re happy to ship to you anywhere in the world.
How will my order arrive? We use Royal Mail as we’ve always found them to be prompt and reliable. They also help us minimise our environmental footprint. For orders over £40 will use Royal Mail signed for service.
Do your products come in boxes? To keep postage costs down, prevent waste and ensure the products fit through most letter boxes we send your order in cellophane packaging. However, we do have a gift option which is available for a small additional cost - Dickie Bow Linen Gift Bag
Why isn't there a receipt with my delivery? We try to operate a paperless office so receipts are sent by email. You can always email us at firstname.lastname@example.org if you need more information about your order.
Do you offer wholesale discounts? Yes, we love working with others and have a staggered rate of discount depending on the order size. The minimum orders is 50 pieces.
What size is your kids bow tie? The bow tie is 10 x 5cm. They are fully adjustable and will fit a child from 18 month onwards. Please note we don't recommend them for babies