How long will it take for my order to arrive?
Our free delivery is with Royal Mail via their 1st class service which estimates 1-2 working days.
If your ordered via pre-order this will usually be within 3-4 weeks. Please note payment will be made for preordered items at the time of the order. For overseas orders please refer to Royal Mail for your country’s processing time
How can I return an item?
We have a 100% satisfaction guarantee and will refund or replace your product (excluding custom orders) within 30 days. Please see our returns page to start a return process.
I have a problem with my order!
Please email us at email@example.com, tell us your order number and we’ll help you out.
I'd like to order more items listed on your website?
Please email us at firstname.lastname@example.org and let us know what you would like. In most cases we have more stock.
I'm looking for something specific, can you help?
Yes, we love helping and often have new products in development or in stock on our other shops (ebay, amazon and etsy). Drop us a line at email@example.com and let us know what you're looking for.
Can you do next day delivery?
Yes, if you order before 1pm we can do next day delivery Monday to Thursday. Royal mail have a Saturday surcharge so please note this.
Do you ship overseas?
Yes, we have many customers who have tried and loved our products so we’re happy to ship to you anywhere in the world.
How will my order arrive?
We use Royal Mail as they also help us minimise our environmental footprint and are generally prompt and reliable. For orders over £40 will use a signed service.
Do your products come in boxes?
To keep postage costs down, prevent waste and ensure the products fit through most letter boxes we send your order in cellophane packaging. However, we do have a gift option which is available for a small additional cost - Dickie Bow Linen Gift Bag
Why isn't there a receipt with my delivery?
We operate a paperless office and are environmentally aware so receipts are sent by email. You can always email us at firstname.lastname@example.org if you need more information about your order.
Do you offer wholesale discounts?
Yes, we love working with others and have a staggered rate of discount depending on the order size. The minimum orders is 50 pieces.
What size is your kids bow tie?
The bow tie is 10 x 5cm. They are fully adjustable and will fit a child from 18 month onwards. Please note we don't recommend them for babies